Shipping Policy

Last Updated: September 10, 2026

Thank you for shopping with Miami Jewelry Supply. We work to process and ship orders as quickly as possible. Please review the following shipping information before placing your order.

Order Processing Time

Please allow up to 72 business hours (3 business days) for in-stock orders to be processed and shipped.

Business days are Monday through Friday, excluding federal holidays.

The 72-business-hour processing period begins after an order has been successfully placed and payment has been authorized. Orders requiring additional payment, address, fraud, tax-exemption, or other verification may require additional processing time.

Processing time is separate from carrier transit time. For example, selecting a 2-day shipping service does not mean the order will arrive within two days of being placed. The selected carrier transit time begins after the order has been processed and tendered to the carrier.

Shipping Rates & Methods

Available shipping methods and applicable charges are generally displayed at checkout based on the merchandise ordered, shipping destination, package size, weight, and available carrier services.

Certain oversized, heavy, hazardous, special-order, or high-value products may require a separately calculated shipping or freight charge.

Miami Jewelry Supply reserves the right to contact the customer if the shipping method selected at checkout is unavailable or inappropriate for the merchandise ordered.

Delivery Estimates

Delivery dates and carrier transit times displayed at checkout are estimates and are not guaranteed by Miami Jewelry Supply.

Once a shipment has been transferred to the carrier, delays caused by weather, carrier disruptions, transportation issues, natural disasters, peak shipping periods, or other circumstances outside our reasonable control may affect delivery.

Tracking Information

When tracking information is available, it will generally be provided after your order has shipped.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

The creation of a shipping label does not necessarily mean the package has already been picked up or accepted by the carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

If you discover an address error, contact Miami Jewelry Supply immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Additional carrier charges resulting from an incorrect or incomplete address, address correction, redelivery, or other customer-provided shipping error may be charged to the customer where permitted by law.

Freight & Oversized Equipment

Certain machinery, benches, casting equipment, furnaces, and other large or heavy products may require shipment by LTL freight carrier.

Freight charges shown online, if any, may be estimates. In some cases, Miami Jewelry Supply will contact the customer with a freight quote before the order is finalized or shipped.

Additional freight services, including residential delivery, liftgate service, inside delivery, limited-access delivery, or appointment delivery, may result in additional charges.

Customers should provide accurate information regarding the delivery location and any special delivery requirements.

Inspecting Freight Deliveries

Please inspect freight shipments carefully before signing the carrier's delivery receipt whenever reasonably possible.

Check the pallet, cartons, packaging, and merchandise for visible signs of damage.

If damage is visible:

1. Note the damage on the carrier's delivery receipt before signing.
2. Take clear photographs of the damaged packaging and merchandise.
3. Retain all packaging, pallets, cartons, and packing materials.
4. Contact Miami Jewelry Supply promptly.

If substantial damage is present, please contact us for guidance before accepting the shipment whenever practical.

Signing a freight delivery receipt without noting visible damage may affect our ability to pursue a damage claim with the freight carrier.

Damaged Shipments

Please inspect all orders promptly after delivery.

If your order arrives damaged, contact Miami Jewelry Supply within 5 business days of delivery.

Please provide your order number and photographs of the merchandise, shipping carton, packaging, shipping label, and visible damage.

Do not discard the merchandise or packaging while a shipping claim is being reviewed.

Damage claims will be reviewed in accordance with our Return & Refund Policy and applicable carrier procedures.

Lost or Missing Packages

If tracking information shows unusual delays or a package appears to have been lost in transit, please contact us so we can assist with the carrier's investigation or claim process.

A carrier investigation may be required before a replacement or refund can be issued.

If tracking shows a package as delivered but you cannot locate it, please first check the delivery area, household or business members, neighboring locations where appropriate, and any carrier delivery information. You may then contact us for assistance.

Refused & Undeliverable Shipments

Orders that are refused, returned because of an incorrect or incomplete address, or otherwise deemed undeliverable may be subject to the actual shipping and return-shipping costs incurred by Miami Jewelry Supply.

If a non-defective freight shipment is refused without prior authorization from Miami Jewelry Supply, the customer may be responsible for applicable outbound freight, return freight, storage, redelivery, or other carrier charges to the extent permitted by law.

Any eligible merchandise return will also remain subject to our Return & Refund Policy.

Special Orders & Manufacturer-Direct Shipments

Special-order, custom, drop-shipped, and manufacturer-direct products may require additional processing and shipping time and are not subject to our standard 72-business-hour processing period unless otherwise stated.

Lead times provided for these products are estimates and may depend on manufacturer inventory, production schedules, freight availability, customs, or other circumstances outside Miami Jewelry Supply's control.

Customers will be contacted when additional shipping information or charges are required.

Hazardous Materials

Certain chemicals, acids, liquids, compounds, and other regulated products may be classified as hazardous materials and may be subject to carrier and governmental shipping restrictions.

Hazardous materials may not qualify for air, expedited, international, or certain other shipping services.

Additional hazardous-material shipping or handling charges may apply when required.

Backorders

Occasionally, an item may become unavailable or backordered after an order has been placed.

If an item cannot be shipped within our normal processing period because of an inventory discrepancy or backorder, we may contact you with available options, which may include waiting for the item, shipping available merchandise separately, substituting an item with your approval, or cancelling the unavailable item.

Multiple Shipments

Orders containing multiple products may be shipped in more than one package or from more than one location.

Tracking information may therefore be provided separately for different portions of an order.

International Shipping

International orders, where available, may be subject to customs duties, taxes, brokerage fees, import charges, and local regulations imposed by the destination country.

Unless expressly stated otherwise at checkout, the customer is responsible for applicable duties, taxes, brokerage fees, customs charges, and import requirements.

Customs processing may delay delivery and is outside Miami Jewelry Supply's control.

Certain products, including chemicals and hazardous materials, may not be eligible for international shipment.

Returns

Shipping charges are generally non-refundable, and customers are responsible for return shipping on eligible returns unless the return results from an error by Miami Jewelry Supply or as otherwise provided in our Return & Refund Policy.

Eligible returns are subject to our 14-day Return & Refund Policy and applicable 20% restocking fee.

Questions About Shipping

For questions regarding an order, freight delivery, damaged shipment, or shipping requirements, please contact:

Miami Jewelry Supply Inc.
Miami, Florida
Website: miamijewelrysupply.com

Please include your order number when contacting us regarding an existing order.